What sources do you monitor?

We start with X/Twitter — where most buying decisions start in public. Reddit, LinkedIn, YouTube and more are on the way. One pipeline, every platform.

How is this different from social listening tools?

Most tools count mentions. Intentbus understands intent. “I hate Tool X” and “Looking for an alternative to Tool X” are the same keyword but very different opportunities — we tell them apart.

Will I get flooded with noise?

No. You choose which intents matter for each monitor — buying, complaints, comparisons, or your own custom prompt. Only matched signals become alerts.

Do I need to write search queries?

Never. You add a keyword, handle, or URL — we compile the right search behind the scenes. No boolean syntax to learn.

Can I track multiple competitors at once?

Yes. Create a monitor per keyword or topic. A single mention can match multiple monitors, but it’s never duplicated — one mention, one truth.

Complaint watchtower · X/Twitter

Track competitor complaints on Twitter. Before the thread goes cold.

Every complaint about your rival has a shelf life. Outage threads are dead in three hours. Pricing revolts snowball for a day. Goodbye posts quietly convert for a week. Intentbus keeps the watch around the clock, stamps each alert with its clock, and hands you the playbook — so you answer while the thread still counts.

Start the watch See the clocks

2-minute setup · AI-filtered, not keyword noise · Free plan available

The clocks

A complaint is a lead with an expiry date.

“Reply fast” is useless advice if everything is urgent. Each complaint type runs on its own clock — and each clock wants a different response.

Live outageusable window ≈ 3 hours

Every vendor watches outage threads. The first useful reply gets screenshotted; the reply from tomorrow gets ignored. This is the clock you lose sleep over.

Pricing revoltusable window ≈ 24 hours

Price posts snowball — every hour adds replies with more seat counts and bigger totals. Reply early with their math and you anchor the whole thread.

Goodbye postusable window ≈ 1 week

The poster has already left, but the reply thread keeps converting for days — it’s where the next five switchers ask “where did you go?”.

Slow-death gripeno clock — this one is a nurture

No ask, no urgency, no reply window. Log it, follow the account, and show up when the gripe finally turns into a search for alternatives.

Bar = how much usable reply window is left when you find the post. Find it late and the bar is all that’s gone.

The math

212 posts about your rival. 27 are worth a reply.

Complaints hide inside quote-tweets, jokes and product news. Keyword alerts can’t tell them apart. Reading intent can.

Mentions212

everything that named them

Complaint signals44

AI read real frustration

Alerts0

matched your filters — act now

Illustrative week for one competitor monitor. Your numbers depend on the rival’s volume and your filters.

Phrases we watch

“switching from”they’re mid-move“any alternatives to”actively shopping“cancelled my”money is free“pricing went up”budget shock“is anyone else” + “down”live outage“hate” + [competitor]high heat“used to love”jilted loyalist“support is” + “unusable”churn imminent

Up close

Four complaints. Four different clocks.

Pick one to see the post as it appeared, what the AI read in it, and the response that fits that specific kind of heat.

Marco Diaz@marcodesigns · 5h

Figma pricing is out of control. $15/editor/mo for our 20-person team = $3,600/yr just for design tools. Any good alternatives that don’t suck?

2:18 PM · Mar 11, 20259.1KViews

Representative posts shown for illustration — the kinds of complaints these monitors catch every day.

Setup

One monitor. Three minutes.

No query builder, no boolean course. If you can type your rival’s name, you’re done.

Name the rival

Type the competitor’s brand, @handle or site URL. Intentbus compiles the search — no boolean, no operator syntax to learn.

Figma@figmafigma.com

Set the clocks

Choose which complaint types may interrupt you and when: outages instantly, pricing revolts within the hour, the rest in a daily digest.

● outages — instant● pricing — hourly○ gripes — digest

Beat the window

Each alert arrives stamped with its clock and a one-line playbook. Answer inside the window, log the outcome, and let the slow ones marinate.

Alert → clockReply in windowLog outcome

Doing it free, by hand?

X’s saved searches can watch a rival — but they never notify you. You have to open them, three times a day, every day, including the Friday your rival’s status page goes red. That’s the part that breaks first. When it does, the watch runs itself here. And if you want the wider sweep — mining replies, quote-tweets and never-named gripes for leads — read how to find people complaining about a competitor.

FAQ

Asked before you ask.

The honest answers — including how to do this without us.

How fast does a competitor complaint actually go cold?It depends on the type. Outage threads have the shortest shelf life — the conversation moves on within hours, and so does the credit for helping. Pricing posts snowball for about a day as more people add their totals. Goodbye posts keep working for a week through their reply threads. Slow-death gripes have no clock at all; they’re nurture, not sprints. That’s why one flat “check the feed twice a day” habit loses the urgent ones.X already notifies me about things — why won’t it catch these?X notifies you when someone @tags your handle. A complaint about your competitor mentions *their* name, not yours — you will never be tagged, so you will never be notified. And if you follow the rival and rely on their notifications, quote-tweets and reply threads — where half the complaining happens — still never reach you.What do I actually say when an alert comes in?Match the clock. Outage: one helpful human line, zero pitch. Pricing revolt: their math, your number — “20 seats on us runs ~$1,900/yr.” Goodbye post: congratulate the move, offer help for next time. Slow gripe: answer with capability, not discounts. Every alert ships with the full thread and a playbook for its type, so you’re writing a reply, not researching a situation.Should I reply to every complaint I catch?No — that’s how you get flagged as a vulture. Reply where there’s a stake: a deadline, a renewal, a client demo, an explicit ask. Skim past the settled “it’s fine I guess” posts. If you want the fuller method for judging which complainer is worth a DM — including the reply threads and never-named gripes — that’s our finder guide.Can I track more than one rival without doubling the work?Yes. Each monitor is one compiled query for a rival’s name, @handle or URL, and a post matching several monitors is stored once and fanned out — no duplicates, no double-counted usage. Run separate urgency settings per rival: instant for the market leader, daily digest for the long tail.Can I do the real-time part for free?Partially. X lets you save searches, but saved searches are silent — they only work if you open them, which is exactly the part that fails at 2pm on a Tuesday. Manual works if you genuinely check three times a day and never take a day off. The moment you can’t, that’s the coverage gap Intentbus exists to close.

The window is open now

First useful reply wins the thread.

Someone is posting about your rival this hour. The watch starts before lunch — the next outage thread finds you in minutes, not the next morning.

Start the watch Back to Intentbus

2-minute setup · Signals, not noise · Cancel anytime